Man And Van Lissongrove Terms and Conditions

These Man And Van Lissongrove Terms and Conditions set out the basis on which our removal, transport, loading, unloading and related services are provided. By making a booking, you agree to these terms, so please read them carefully before confirming any service. They are designed to create a fair arrangement for both the customer and the service provider, covering the booking process, payment rules, cancellations, liability, waste handling and the legal framework that applies to the work.

Throughout this document, references to “we”, “us” and “our” mean the provider operating the man and van service, and references to “you” mean the customer, client or person making the booking. These terms apply to all standard domestic and commercial jobs unless we agree otherwise in writing. If any separate written quotation, invoice note or service agreement conflicts with these terms, the specific written agreement will apply only to the extent of that conflict.

A booking is considered a request for services only until it has been accepted by us. Acceptance may depend on availability, the nature of the load, access conditions, parking arrangements, item sizes, distance, and whether any special handling is required. We may decline a booking if the job is unsuitable, unsafe, unlawful or beyond the scope of the service. Any estimate given before confirmation is based on the information you supply and may need to be revised if the actual job differs materially.

1. Booking Process

When you request a booking, you must provide accurate and complete details. This includes the collection and delivery addresses, preferred dates and times, the type and quantity of items, floor levels, stairs, lifts, parking restrictions, access limitations, and whether there are fragile, heavy or awkward items. You must also tell us whether any item needs disassembly, reassembly or specialist handling. If information is incomplete or incorrect, we may adjust the price, change the vehicle size, alter the crew requirements, or refuse to carry out the work.

Bookings are usually confirmed once the essential details have been agreed and any deposit or pre-authorisation has been received where applicable. Confirmation may be given by message, email, written quotation acceptance or another agreed method. A confirmed booking reserves time, staff and vehicle capacity for your job. If you ask us to perform work that falls outside the original description, we may treat it as an additional service and charge accordingly. If the job changes substantially, we may also need to reschedule.

You are responsible for ensuring that the goods to be moved are ready at the agreed time. Items should be packed securely, labelled if needed, and separated from anything that is not going. If packing is provided by you, it must be suitable for transportation. We are not responsible for delays caused by late readiness, missing keys, restricted access or problems with third-party building management, unless the issue arises from our own fault. If waiting time is incurred, additional charges may apply.

We reserve the right to send a vehicle and team size that we consider appropriate for the information provided. If the volume, weight or complexity of the load is greater than expected, the job may require extra trips, additional labour or more time. In such cases, the price may be adjusted fairly to reflect the actual service delivered. We will normally explain this before proceeding, but where circumstances are urgent or changes arise during the job, adjustments may be made after completion based on reasonable evidence.

2. Prices and Payments

Prices may be quoted as a fixed fee, hourly rate, minimum charge or a combination of these. Unless stated otherwise, quotations are based on the details supplied at the time of booking and are subject to change if the facts differ. Prices may also vary because of road restrictions, congestion, parking charges, extra manpower, after-hours work, long carries, waiting time, or particularly heavy, bulky or delicate items. All prices are exclusive of any taxes unless clearly stated otherwise.

Payment is due in accordance with the method and timing agreed at booking or on the invoice. We may request full or partial payment in advance, on arrival, during the job, or immediately after completion. Where card, bank transfer or another non-cash method is accepted, payment must clear in full. If any payment is declined, reversed, delayed or disputed without valid reason, we may suspend future services, recover reasonable collection costs and charge interest where permitted by law.

Any deposit paid to secure a slot may be non-refundable or partially refundable depending on the timing and reason for cancellation, as explained below. If you request additional services on the day, such as extra stops, assembly work, or increased carrying time, these will be charged at the applicable rate. You agree not to withhold payment for completed work except where required by law. No title in any additional materials supplied by us passes until payment has been received in full.

3. Cancellations, Rescheduling and No-Shows

If you need to cancel or reschedule, you should notify us as soon as possible. The amount of any cancellation charge will depend on how much notice is given and whether any resources have already been committed. If you cancel at very short notice, especially on the day of the booking or after the team has been dispatched, we may charge a reasonable cancellation fee to cover lost time, fuel, labour and administrative costs. This applies even if the job has not yet begun.

If you are not present, unavailable, or unable to provide access at the agreed time, and we cannot complete the service after making reasonable efforts, the booking may be treated as a late cancellation or no-show. In those circumstances, you may be charged the full or partial booking amount, plus any waiting or return travel costs reasonably incurred. If we need to reschedule because of severe weather, traffic disruption, vehicle breakdown or another event beyond our control, we will aim to offer the earliest practical alternative.

4. Liability and Insurance

We will carry out services with reasonable care and skill. Our responsibility is limited to loss or damage directly caused by our negligence, recklessness or wilful misconduct. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, poor dismantling by others, overloading by the customer, or items that are inherently fragile unless this was clearly declared and accepted in writing. Customers should ensure valuable, fragile or irreplaceable items are adequately protected and, where appropriate, insured separately.

Where we handle furniture or appliances, we may need to move items through tight spaces, hallways or stairways. You accept that minor scuffs, marks or wear can occur in ordinary moving work, particularly where access is restricted. We will take reasonable care to avoid avoidable damage, but we are not responsible for normal wear and tear, cosmetic imperfections, or damage resulting from circumstances outside our control. You should tell us in advance about any particularly delicate surfaces or access concerns.

If you ask us to disassemble or reassemble items, we will do so using reasonable care, but we cannot guarantee manufacturer-grade reassembly for items that are old, unstable, previously damaged or missing fittings. We are not responsible for latent defects, hidden damage or parts that fail because of age or prior misuse. Any claim for loss or damage must be made promptly and with supporting details, so that we can investigate in a fair and timely manner.

5. Customer Responsibilities

You must ensure that the goods are lawfully owned by you or that you have authority to move them. Any item handed to us for transport must not contain prohibited, dangerous or illegal contents. You are responsible for removing personal data from electronic devices and for checking that drawers, containers and cabinets do not contain items you intend to keep. If we discover prohibited materials, we may refuse to move them and may report serious concerns to the appropriate authorities if required by law.

You must also ensure that premises are accessible and that any required permissions for parking, loading, entry or use of lifts have been arranged in advance. If permits, visitor badges or building approvals are needed, it is your responsibility to obtain them unless we have expressly agreed otherwise. Where access is delayed by missing permissions or incorrect instructions, additional waiting or abortive visit charges may apply. You should also protect floors, walls and nearby objects where needed before the move begins.

6. Waste Regulations and Disposal

Where the service includes disposal, clearance or removal of unwanted goods, both parties must comply with applicable UK waste laws and regulations. We will only transport and dispose of waste that we are authorised and equipped to handle. This includes ensuring that waste is handled lawfully, transferred to appropriate facilities where required, and not fly-tipped or dumped in an unauthorised location. You must be truthful about the nature of any waste, especially if items may contain electrical components, batteries, fluids, sharp materials or other regulated substances.

We may refuse to remove items that are hazardous, contaminated, infectious, pressurised, chemically unstable or otherwise unsuitable for ordinary collection. Examples can include asbestos, medical waste, certain paints, fuels, solvents, gas cylinders and materials that require specialist licensing. If a load is misdescribed and requires special treatment, you may be responsible for any additional costs, fines, penalties or disposal charges arising from the incorrect description, provided those amounts are caused by your breach and permitted by law. We may also require you to separate items before collection.

When we remove waste on your behalf, you must not ask us to dispose of items in a way that would breach environmental regulations or local authority rules. You agree to provide accurate information about the origin and contents of the waste. If an item is suspected to be a controlled or regulated substance, we may stop the job until the matter is clarified. These obligations apply equally whether the service is described as clearance, removal, disposal, transport or man and van assistance.

7. Delays, Force Majeure and Service Limitations

We will make reasonable efforts to attend on time and complete the work within the expected period, but arrival times are estimates rather than guarantees unless expressly stated as fixed. Delays may occur due to traffic, road closures, weather, accidents, loading restrictions or the conduct of third parties. We are not liable for delay or failure to perform where this results from events beyond our reasonable control, including but not limited to extreme weather, strikes, transport disruption, civil disturbance, fire, flood, government restrictions or vehicle failure not caused by negligence.

We may suspend or stop work if we reasonably believe the job is unsafe, unlawful or likely to cause damage to persons or property. This includes situations where access is blocked, items are too heavy for safe handling, the load is unstable, or the customer or any other person behaves aggressively or unreasonably. In such circumstances, you may still be charged for work already completed, time spent, and any reasonable costs incurred in reaching the site or securing the goods.

8. Complaints and Claims

If you are unhappy with any aspect of the service, you should raise the issue as soon as reasonably possible so that we can review it. Claims for apparent damage should be reported promptly and accompanied by photographs or other evidence where available. Claims relating to missing items, invoice errors or service dissatisfaction should include enough detail for us to investigate. We may request access to the affected items, packaging or premises before agreeing any remedy.

Our aim is to resolve disputes fairly, efficiently and without unnecessary formality. Where a valid claim is established, our remedy may include repair, replacement, partial refund or another reasonable solution, depending on the circumstances and the nature of the loss. Any compensation will be limited to direct loss that is reasonably foreseeable and proved by you. We are not responsible for indirect losses such as loss of earnings, missed appointments, reputational harm, storage penalties or consequential business interruption, except where such limitation is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If any part of these terms is held unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right at a particular time does not waive that right for future use.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties submit to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If the service is supplied to a consumer, your statutory rights are not affected by these terms and remain available where applicable.

By proceeding with a booking for Man And Van Lissongrove, you confirm that you have read, understood and accepted these Terms and Conditions. You also confirm that the information supplied is accurate to the best of your knowledge and that you will cooperate in good faith to make the service safe, lawful and efficient. These terms form the full agreement for the service unless amended in writing and agreed by both parties.